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6 ways your phone system is killing your business
  • 30 Dec 2022

6 ways your phone system is killing your business

Of course, every business faces unavoidable problems, but phone system is killing your business may be experiencing unnecessary issues that an advanced VoIP PBX system or some smart features can resolve.

Here are six common phone system is killing your business, as well as practical solutions to get rid of them.

Consistently Busy Signals

“Beep–” The grating noise almost begs the caller to hang up. How many potential customers are lost as a result of this? According to Voice Response, Inc., approximately 34% of callers who hang up will never call back.

If you use a traditional landline phone system, a busy signal will most likely appear when someone calls a phone that already has its single line in use. The capacity for simultaneous calls on VoIP phones is significantly greater. Furthermore, with a VoIP PBX system, you can take advantage of some smart features to achieve a short wait time and a pleasant on-hold experience.

·         Play music while customers are on hold.

·         Ring multiple employees at once.

·         Send the call to the queue.

·         Encourage the caller to leave a voicemail message.

 There are no professional greetings.

A phone call is often the first point of contact for many customers. IVR (Interactive Voice Response) is not a new concept. While it may appear that this is a feature reserved for larger enterprises or call centers, it is common for SMEs to use it to get each call off to a good start by providing a standard customer-friendly greeting. Have you ever considered that a poorly written auto attendant script can actually drive away potential customers? The following are the top three IVR mistakes to avoid:

·         Providing too many options to your customers

·         Confronting your customer without allowing them to speak with a live person

·         The most important information is buried in the menu.

Inadequate Call Flow

The phone rings, but no one answers because they are either busy or believe someone else will take the call. Is this something that bothers you as well? This is due to inefficient call flow or even a lack of call flow structure. Employees gradually become deaf to the ringing. VoIP virtual phone systems include a plethora of features that are extremely beneficial in creating an organised and efficient call flow, such as:

·         Using Auto CLIP to direct calls to the original extension

·         When the original called party is unavailable, use Call Forwarding to route an incoming call to the alternate destination.

·         Calls should be shared and distributed among employees in specific departments. Ring Organization

·         Distinctive Ringtone distinguishes calls from various inbound routes.

Employees who are chained to their desks

Can your employees be reached in a timely manner even when on business? Can your employees make business calls from personal devices while displaying the best company phone system? Whether you like it or not, the BYOD trend is here to stay. If you’re current system requires you to do everything on-site, you are in desperate need of mobility and even unified communications. If your service provider does not provide a desktop or mobile soft phone that allows your employees to have a consistent communication experience across multiple devices, it's time to look elsewhere.

Yeastar provides a free UC soft phone to enable business communication from anywhere, at any time. With Linkus soft phone, you can make and receive calls from your cell phone for small business or desktop using a uniformed corporate number, set up call forwarding rules, and check call history and voicemails. Furthermore, IM, presence, and CRM integration are available to aid in team collaboration.

Exposure to System Outages

You should always have a Plan B, and if necessary, a Plan C. Despite all of its benefits, VoIP is not without risk. Even phone system for small businesses, failing to have a failover plan in place in the event of a system outage can have immediate and negative consequences. According to studies, North American businesses lose $700 billion per year due to IT downtime. There are several methods for ensuring that calls are never interrupted. For your convenience, solution corridor has provided two popular options.

Your phone system can be protected by a resilient hot standby, in which a redundant PBX server mirrors your primary phone system in real-time and takes over immediately if the primary phone system fails.

Ignoring Basic Security

Have you ever been the victim of VoIP hacking? After that, you could have faced hours of downtime and a complete system rebuild. VoIP attacks can originate from the internet and telephone lines, exposing your company to toll fraud, the theft of confidential information, and ultimately harming your wallet. Here are some simple steps you can take to protect your phone system from the most common VoIP attacks.