6 ways your phone system is killing your business
Of course, every business
faces unavoidable problems, but phone system is killing your business
may be experiencing unnecessary issues that an advanced VoIP PBX system or some
smart features can resolve.
Here are six common phone
system is killing your business, as well as practical
solutions to get rid of them.
“Beep–” The grating noise
almost begs the caller to hang up. How many potential customers are lost as a
result of this? According to Voice Response, Inc., approximately 34% of callers
who hang up will never call back.
If you use a traditional
landline phone system, a busy signal will most likely appear when someone calls
a phone that already has its single line in use. The capacity for simultaneous
calls on VoIP phones is significantly greater. Furthermore, with a VoIP PBX
system, you can take advantage of some smart features to achieve a short wait
time and a pleasant on-hold experience.
Play music while customers are on hold.
Ring multiple employees at once.
Send the call to the queue.
Encourage the caller to leave a voicemail
There are no professional greetings.
A phone call is often the
first point of contact for many customers. IVR (Interactive Voice Response) is
not a new concept. While it may appear that this is a feature reserved for
larger enterprises or call centers, it is common for SMEs to use it to get each
call off to a good start by providing a standard customer-friendly greeting.
Have you ever considered that a poorly written auto attendant script can
actually drive away potential customers? The following are the top three IVR
mistakes to avoid:
Providing too many options to your
Confronting your customer without allowing
them to speak with a live person
The most important information is buried
in the menu.
The phone rings, but no
one answers because they are either busy or believe someone else will take the
call. Is this something that bothers you as well? This is due to inefficient
call flow or even a lack of call flow structure. Employees gradually become
deaf to the ringing. VoIP virtual phone systems
include a plethora of features that are extremely beneficial in creating an
organised and efficient call flow, such as:
Using Auto CLIP to direct calls to the
When the original called party is
unavailable, use Call Forwarding to route an incoming call to the alternate
Calls should be shared and distributed
among employees in specific departments. Ring Organization
Distinctive Ringtone distinguishes calls
from various inbound routes.
who are chained to their desks
Can your employees be
reached in a timely manner even when on business? Can your employees make
business calls from personal devices while displaying the best
company phone system? Whether you like it or not, the
BYOD trend is here to stay. If you’re current system requires you to do
everything on-site, you are in desperate need of mobility and even unified communications.
If your service provider does not provide a desktop or mobile soft phone that
allows your employees to have a consistent communication experience across
multiple devices, it's time to look elsewhere.
Yeastar provides a free
UC soft phone to enable business communication from anywhere, at any time. With
Linkus soft phone, you can make and receive calls from your cell phone
for small business or desktop using a uniformed
corporate number, set up call forwarding rules, and check call history and
voicemails. Furthermore, IM, presence, and CRM integration are available to aid
in team collaboration.
to System Outages
You should always have a
Plan B, and if necessary, a Plan C. Despite all of its benefits, VoIP is not
without risk. Even phone system for small businesses,
failing to have a failover plan in place in the event of a system outage can
have immediate and negative consequences. According to studies, North American
businesses lose $700 billion per year due to IT downtime. There are several
methods for ensuring that calls are never interrupted. For your convenience,
solution corridor has provided two popular options.
Your phone system can be
protected by a resilient hot standby, in which a redundant PBX server mirrors
your primary phone system in real-time and takes over immediately if the
primary phone system fails.
Have you ever been the victim of VoIP hacking? After that, you could have faced hours of downtime and a complete system rebuild. VoIP attacks can originate from the internet and telephone lines, exposing your company to toll fraud, the theft of confidential information, and ultimately harming your wallet. Here are some simple steps you can take to protect your phone system from the most common VoIP attacks.